Last Updated: [2025]

At Craft Cannabis Belgium, we strive to provide the highest quality products and customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

1. Eligibility for Returns

   • Products can be returned within 30 days of the purchase date.
   • Items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items

   • Certain products, such as opened or used cannabis products, cannot be returned for health and safety reasons.

Refunds

1. Processing Refunds

   • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

2. Shipping Costs

   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Initiate a Return

1. Contact Us

   • To initiate a return, please contact our customer service at [insert email or phone number]. Include your order number and reason for return.

2. Return Shipping

   • We will provide you with instructions on how to return the item. You will be responsible for paying for your own shipping costs for returning your item.

Exchanges

• If you need to exchange an item for the same product, please contact us at [insert email or phone number] for assistance.

Contact Us

If you have any questions about our return and refund policy, please contact us at [insert contact information].