1. Once you have made an order and the payment has been processed, your package will be sent out for delivery. Payments accepted before 1PM PST, will likely be sent out same day, payments accepted after 1PM PST will be sent the following day. Once the Shipping Carrier has scanned the package, we will provide you with your tracking in an email.

1. It can take up to 48 hours for tracking numbers to be updated with Shipping Carrier. If after 48 hours and the tracking still does not work, feel free to contact us at (our email) or use our live chat from 9AM PST – 7PM PST.

1. If your package does not arrive by the expected Shipping Carrier’s stated delivery date, contact us through email.
2. You will then file a trace with the Shipping Carrier in an attempt to locate your package.
3. Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be on route to you. However, if the package cannot be located, we will send you a 1x replacement of up to $500.
4. We cannot issue refunds due to the lateness of the package as that is solely due to the Shipping Carrier and is not within our control.
5. We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered”.
6.  

• There could be a number of reasons, Shipping Carrier could have entered the wrong postal code as they see a significant amount of packages everyday
  The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct.
• This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)

West Coast Cannabis is not held liable for lost or confiscated packages in the Yukon, Northwest Territories, etc due to a high theft rate.

INCORRECT SHIPPING ADDRESS
In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the package as West Coast Cannabis is not able to retrieve any packages back for resends. Please ensure your address is correct and any UNIT NUMBER or PO BOX is included in the address. West Coast Cannabis is not liable for any orders that have shipping address issues.